PLEASE NOTE: CUSTOM MADE ORDERS WILL NOT BE PROCESSED UNTIL SEPTEMBER/OCTOBER 2019. WE APOLOGISE FOR ANY INCONVENIENCE, BUT PLEASE CONTACT US BY EMAIL FOR A CURRENT STATUS. READY MADE PENS CAN STILL BE ORDERED AS NORMAL.
This policy covers how we collect and use your personal information. We take your privacy seriously and will take all reasonable measures to protect your personal information.
What Information Do We Collect?
We will only collect required information when you register, place an order or use the contact us page. This typically includes your:
In addition we also collect information on your IP address, browser type, and Referrer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our product offerings. This data is held on our website database until you request it to be deleted, this is to allow your user account (if applicable), to remain functional. You can ask for all your personal data to be removed from our database at any time, by using the contact us page or by emailing email@example.com. We do not share this information with any other party.
How Is My Information Used?
Your information is only used to fulfil your order, to update you concerning your order, and to assist customer service. We do not, and will not, sell or redistribute your information to anyone.
If necessary, we may also have to release your information when required to comply with the law, enforce site policies, and protect ours or others rights, property, or safety.
Accessing your account (if applicable), should allow you to see your personal information stored on our website database. In addition, you can request a report detailing what data is stored on our system at anytime, using the contact us page or emailing us directly (firstname.lastname@example.org). We aim to reply to your request within 72 hours, but this may be extended during holiday periods.
Security and Storage
Only the data relating to your order is stored on our server. This information is encrypted using a Secure Sockets Layer (SSL) before it is transmitted over a web server. We do not store your Credit Card data; this data is processed by Stripe.com or Paypal.com, depending on your payment method.
If, at any time, we become aware of a data breach, that may involve your personal data, we will contact you as soon as possible.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
We do not currently operate a mailing list system, and do not send out promotional emails etc.