PLEASE NOTE: CUSTOM MADE ORDERS WILL NOT BE PROCESSED UNTIL SEPTEMBER/OCTOBER 2019. WE APOLOGISE FOR ANY INCONVENIENCE, BUT PLEASE CONTACT US BY EMAIL FOR A CURRENT STATUS. READY MADE PENS CAN STILL BE ORDERED AS NORMAL.
1.1.www.signature-woodcraft.com is a site
operated by Signature Woodcraft.
1.2.Our main contact address is 103
Culcrum Road, Cloughmills, Ballymena Northern Ireland, United Kingdom. BT44 9NL.
contact us by writing to the address given above, by using our website contact
form, by email to firstname.lastname@example.org or by telephone on +44(0)
the use of the terms “we”, “us” and “our” refer to Signature Woodcraft.The term “you” and “your” refers to the user
or viewer of this website.
and conditions shall govern your use of our website.
2.2.By using our
website, you accept these terms and conditions in full; accordingly, if you
disagree with these terms and conditions or any part of these terms and
conditions, you must not use our website.
register with our website or make a purchase from us, we will ask you to
expressly agree to these terms and conditions.
2.4.You may not
transmit or distribute any virus, worm, malware, trojan, logic bomb, or any
other material which is malicious, technologically harmful, offensive or
obscene, nor send unsolicited promotional material or misuse our website in any
way. Breaching of these provisions will constitute a criminal offence and any
such breach will be reported together with your identity to the relevant
authorities without further reference to you.
use of this website may give rise to a claim for damages and/or be a criminal
3.1.Copyright (c) 2015 Signature Woodcraft.
3.2.Subject to the express provisions of these terms and conditions:
3.2.1.we, together with our licensor's, own and control all the copyright and
other intellectual property rights in our website and the material on our
3.2.2.all the copyright and other intellectual property rights in our website
and the material on our website are reserved.
3.3.All trademarks reproduced in this website, which are not the property
of, or licensed to the operator, are acknowledged on the website.
4.Registration & Accounts
4.1.You may register for an account with our website by completing and
submitting the account registration form on our website, and clicking on the
verification link in the email that the website will send to you.
4.2.You must not allow any other person to use your account to access the
4.3.You must notify us in writing immediately if you become aware of any
unauthorised use of your account.
4.4.You must not use any other person's account to access the website,
unless you have that person's express permission to do so.
4.5.We will not be held accountable if
someone else uses your account to place an order under your details.
5.1.We will make
every effort to ensure that the descriptions of the goods listed on our website
are accurate and that the price for each product is correct.
all descriptions and prices however communicated are published in good faith
with errors and omissions excepted.
5.3.If a pricing
error means that you have over paid, we will determine to refund the
5.4.If a pricing
error means that you have under paid, at our discretion we may accept your
order at the price paid but we also reserve the right to refuse the order.
5.5.If we refuse
an order, we will offer you the option to either reorder at the correct price
or to cancel the order, in which case a full refund will be issued.
personal data will be used to provide the information, goods and services
offered through our website to you, for billing and order fulfilment.
an order whether online, by telephone, or in person you are making an offer to
buy goods from us, our acknowledgement of which by whatever means does not
constitute acceptance of your order nor enter us into any contractual
of your order will be deemed to have taken place and a contract will be formed
upon issue of written acceptance of your order by whatever means or dispatch of
the goods, whichever is earlier.
acceptance and contract will apply only to those goods which are listed in any written
acceptance or as detailed on the delivery note issued with the products.
6.5.All products are subject to
availability, and we reserve the right to cancel an order if an item becomes
unavailable. If we have to cancel an order due to availability issues, we will
contact you and either offer an alternative of equal value, or issue you with a
6.6.As our products are made to order, we
are reliant on a number of suppliers.It
is possible that a component or material may be out of stock.If this is the case, we will contact you and
either agree to put the order on back order, arrange an alternative of equal
value or cancel the order.
6.7.We reserve the right to alter the
specifications of products without previous notice.
6.8.All goods remain the property of
Signature Woodcraft until paid for in full.Your order will not be dispatched until paid for in full.If payment is by cheque, your product will
not be dispatched until the cheque has fully cleared into our bank account.
6.9. You are responsible for ensuring that
the products being purchased are suitable for the intended purpose for which
they are required.
7.Delivery & Carriage
7.1.Please see our separate delivery
policy for details.
8.1.In the event
that the goods you receive are damaged or faulty you must notify us in writing or
email within 5 days of receipt of the goods.
8.2.Upon confirmation of your request, we
will ask you to return the product(s) to us with the original packaging by a method
agreed between you and us.You will be responsible
for the product(s) until we have received them back.We will not be responsible for returned items
that are lost.
of which we will either refund the cost of the goods, repair or replace the goods at
8.4.The buyer is responsible for paying the cost of returns.
9.1.All customers have the right to
cancel their orders under the consumer contracts regulations 2014.
9.2 If you have purchased a "ready-made item", you can change your mind up to 14 days after receipt of the goods. To do so, please contact us by email or in writing as soon as possible.
9.2.1 If we have agreed to cancel
your order, we will provide you with a refund (total amount less postage) as soon as possible, and in any event within 30 days after we receive your returned item. We cannot refund for our postage costs already incurred and you will be responsible for the costs of returning the item to us. We recommend that you use a signed or tracked method of return. A refund will be issued subject to the item being received back in an unused condition, with all original packaging and certificate of authenticity included.
9.3 If you have ordered a custom-made product, including any item that has been engraved, under the above regulations our products
are exempt from normal cancellation policy.
9.3.1 For a custom-made order, we will still provide you with the
right to cancel your order for whatever reason provided the cancellation
request is made between the times that you place your order and the point in
time at which we begin the manufacture of your product.
9.3.2 If you have notified us to cancel
your order, and the request has been accepted, we will provide you with a full
refund as soon as possible, and in any event within 30 days of your
cancellation or after we receive your returned item.
9.5.Products may be exchanged at our discretion.
10.1.All products have a 6 month warranty covering mechanical faults or defects.The
6 month period will start from the date at which you received the product.
10.2.The warranty does not apply to
consumable products such as inks and pencil leads.
not include natural occurring effects in the materials used in the manufacture
of your product.
warranty does not cover normal wear and tear, damage etc.
for any such warranty in respect of the goods shall be limited to their net
invoice value or (at our discretion) to the replacement of the goods.
10.6.As we take great pride in our
products, if your item develops a fault at any time please contact us and we
will endeavour to help.
11.Limitations & Liabilities
comply with current UK and EU legislation. We cannot determine that goods
available from us comply with legislation outside of the UK and EU.
11.2.We cannot be
held liable for damage, injury or loss or death, either directly or indirectly,
through misuse, inappropriate use or mishandling of our products howsoever
12.Privacy and Personal Data Policy
and conditions, together with our privacy and cookies policy, shall constitute
the entire agreement between you and us in relation to your use of our website
and purchase of products and shall supersede all previous agreements between
you and us in relation to your use of our website and purchase of products.
14.1.We reserve the right to revise these
terms and conditions from time to time, without prior notice.
under these terms and conditions shall be governed by and construed in
accordance with Northern Irish law.
relating to a contract under these terms and conditions shall be subject to the
exclusive / non-exclusive jurisdiction of the courts of Northern Ireland.